FAQ
可摺疊的內容
1.What is the typical lead time for building material orders?
We understand timeline concerns for construction projects. For standard SPC boards, PVC foam panels, and bridge-core particle boards, production takes7-10 daysafter order confirmation. Customized orders (size/color/thickness modifications) require15-20 days. Need it faster? Ask about our expedited shipping options during quoting
2. Do you offer free samples of your construction panels?
Yes! We providecomplimentary samplesof our standard SPC flooring, wall panels, and door core materials. For custom formulations (special colors/patterns), a small sample fee applies—fully refundable when you place your order. Samples ship within 24 hours.
3. Are your building materials certified and eco-friendly?
Absolutely. All products comply with international standards:
- ✅ CE certification (EU compliance)
- ✅ FSC® certified sustainable sourcing
- ✅ FloorScore® indoor air quality certification
- ✅ 0% added formaldehyde (CARB Phase 2 compliant)
4. Can I customize sizes and designs for specific projects?
Yes! We specialize in OEM/ODM customization:
- Sizes: Tailored panel dimensions (e.g., extra-long wall panels)
- Surfaces: Wood grain, stone, and custom digital prints
- Properties: Enhanced fire/water resistance for hotels/hospitals
5. What is your minimum order quantity (MOQ)?
We support flexible MOQs to accommodate startups and large contractors:
- Standard products: 100m² (e.g., SPC flooring)
- Custom projects: 500m² (e.g., branded hotel collections)
Contact us for low-MQC trial orders!
6. How do you handle international shipping?
We simplify global logistics:
- 📦 Shipping methods: Air freight (5-7 days), sea freight (30-40 days)
- 📑 Documentation: Full export compliance (commercial invoices, certificates of origin)
- 🌍 Destinations: Serve EU, Middle East, Southeast Asia, and North America
7. What payment terms do you accept?
We offer secure payment options:
- T/T bank transfer (30% deposit, balance before shipment)
- L/C (letter of credit)
- Alibaba Trade Assurance
8. How can I get a customized quote quickly?
- Online chat: Click the chat widget on our website
- WhatsApp: Message us directly at [+86 16652993456]
- Email: Send specs to linyisunmay@gmail.com(24-hr response)